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Why work in complaints handling?
Is complaints handling a fact of life? It is a fact of life that when providing a service sooner or later someone will want to complain about it. Across the UK there are thousands of people working in...
View ArticleIf you don’t think you need complaints handling development read this
Top 10 phrases to avoid or get some complaints handling development Our final blog this week on complaints handling development is so practical that you may want to share this with any teams or members...
View ArticleTwo magic words from our complaints handling training
What are the magic words you can use to handle complaints? As experts in complaints handling training we’ve discovered two magic words that can really help when handling complaints. Before I reveal...
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Complaints Handling Quiz
Training To Achieve’s Complaints Handling Quiz We know many people who look at our site are experienced employees, so we thought you might like the chance to test your knowledge on a complaints...
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